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Indian Journal of Finance

ISSN: 0973-8711 Frequency: Monthly Peer Review: Double-blind Published since: 2007 Language: English
A publication of AMCPL
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New Delhi, India
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Original Article

Open Access Original Article

Acceptance of Internet Banking : Comparing Six Theoretical Models

I. S. Rekha1,  Savitha Basri2,  T. C. Kavitha3

1 Assistant Professor, Manipal Institute o Management, Manipal Academy of Higher Education, Manipal - 576 104, Karnataka

2 Professor and Director, TAPMI School of Business, Manipal University Jaipur, Dehmi Kalan, Off Jaipur-Ajmer Expressway, Jaipur - 303 007, Rajasthan

3 Associate Professor, Manipal Institute of Management, Manipal Academy of Higher Education, Manipal - 576 104, Karnataka

Volume 14
Issue 3
Pages 7–21
Year 2020
Received: Sept. 9, 2019 Accepted: Feb. 25, 2020 Published: March 31, 2020
Abstract

The aim of the study was to identify the superior technology adoption model measured in terms of the model's explanatory power in predicting the intention to adopt Internet banking by customers. It examined the behavioral intention to adopt Internet banking by comparing six models namely, technology acceptance model (TAM) (1989), TAM (1996), theory of planned behavior, combined TAM and TPB model, theory of reasoned action, and unified theory of acceptance and use of technology. The survey data were collected from 134 respondents using traditional banking services. The results confirmed combined TAM and TPB model as the superior model compared to the other five models. Since a large proportion of Indians lack digital literacy, it is imperative for banks embarking on digital models to design user friendly websites and online portals, demonstrate the benefits of Internet banking, and thereby, influence the intention to adopt e-banking.

Keywords Intention Internet Banking Attitude Explanatory Power C-TAM-TPB
How to Cite

I. S. Rekha, Savitha Basri, T. C. Kavitha (2020). Acceptance of Internet Banking : Comparing Six Theoretical Models. Indian Journal of Finance, 14(3), 7–21. https://doi.org/10.17010/ijf/2020/v14i3/151073

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