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ISSN: 0973-8711 Frequency: Monthly Peer Review: Double-blind Published since: 2007 Language: English
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Original Article

Open Access Original Article

Digitalization Opportunities for Tourism Micro-Entrepreneurship in South Africa : An Academic Gaze

Portia Pearl Siyanda Sifolo1,  Philasande Sokhela2

1 Department of Tourism Management, Tshwane University of Technology, Pretoria, 0183

2 College of Business Economics, Johannesburg Business School, Johannesburg, 2092

Volume 16
Issue 12
Pages 8–25
Year 2022
Received: Dec. 30, 2021 Accepted: July 15, 2022 Published: Dec. 1, 2022
Abstract

Framed within the technology determinism and diffusion of innovation (DOI) theory, the study aimed to evaluate digitalization opportunities that could be explored by the tourism micro-entrepreneurs (TMEs) in South Africa. A question raised in this paper is how tourism micro-entrepreneurs can improve firms’ performance through digitalization, particularly in the South African context as a developing country. A systematic review of the literature on the digitalization of micro-entrepreneurs in an African context was conducted. The study reviewed 50 publications in peer-reviewed journals between 2017 and 2021. The literature analysis revealed that there is value in the digitalization of tourism micro-entrepreneurs. However, digitalization opportunities can only be realized through coordination and collaboration with relevant stakeholders. The findings revealed that developing a digital strategy could address the change in customers’ needs, the future of work, and the preservation of historical and cultural practices while investing in tourism intelligence and improving policy regulations. The paper contributed toward adding to the limited academic gaze on tourism micro-entrepreneurship in Africa by identifying strategic prospects in digitalization.

Keywords Tourism Micro-Entrepreneurship Digitalization Technological Determinism Tourism 4.0 Diffusion of Innovation Digital Adoption Index. JEL Classification Code
How to Cite

Portia Pearl Siyanda Sifolo, Philasande Sokhela (2022). Digitalization Opportunities for Tourism Micro-Entrepreneurship in South Africa : An Academic Gaze. Indian Journal of Finance, 16(12), 8–25. https://doi.org/10.17010/ijf/2022/v16i12/172568

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