01
Original Article
Open Access
Financial Crisis and Leverage Determinants : A Juxtaposition of Pre and Post-Crisis Periods Using HLM
Amit Kumar Singh, Preeti Bansal
· pp. 8–26
DOI: 10.17010/ijf/2022/v16i6/169924
The present study examined the direct and indirect influences of firm-level and industry-level determinants on capital structure for all BSE-listed firms in India. The study analyzed financial data from 2000 – 2019 and employed the hierarchical linear modeling technique of …
Keywords:
Capital Structure, Determinants, Pre-Crisis, Post-Crisis, India
02
Original Article
Open Access
A Framework for Customer Engagement Behaviour in the Financial Services Industry : A Critical Review of Evidence
Archana Nayak Kini, Savitha Basri
· pp. 27–43
DOI: 10.17010/ijf/2022/v16i6/169925
In the post-COVID era, while the use of technology-enabled contactless financial services is growing, it is more critical than ever to match the rising customer expectations by aiding customers in making the best decisions and fulfilling their aspirations. The paper’s …
Keywords:
Customer Engagement Behavior, Customer Empowerment, Trust, Financial Services, Customer Advocacy, Attitudinal Loyalty
03
Original Article
Open Access
The Curious Case of IL&FS Financial Crisis
Tirthank Shah
· pp. 44–59
DOI: 10.17010/ijf/2022/v16i6/169926
This case attempted to demystify the IL&FS; financial crisis of 2018, which grappled with various Indian financial markets. The case presented immediate probing issues to the investors as key stakeholders, the first being the factors that played the role of …
Keywords:
IL&FS Financial Crisis, Indian Financial Markets, Internal Control System, Asset-Liability Management, Financial Regulation.p>